Live Remote Assistance

SecurElement offers clients live remove assistance to further troubleshoot issues. A member of our support team will access and view your desktop, and share control of your computer to resolve support requests. Please only use Live Remote Assistance if you have an open support request with SecurElement, and have been directed to this page by an engineer.

If this is the first time you are contacting SecurElement, please complete the support request form. The SecurElement team will automatically be notified, and an engineer will contact you as soon as possible.